Privacy policy
Privacy Policy
Last updated: April 23, 2026
At FileVera, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit filevera.com or make a purchase from our store.
Information We Collect
When you visit our store or make a purchase, we may collect the following information:
- Name and email address
- Billing information and payment details (processed securely by our payment providers)
- IP address and browser information
- Order history and product download activity
We do not store your full payment card details. All payment transactions are processed securely by Shopify Payments, Stripe, or PayPal depending on your chosen payment method.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you your digital product download link via email
- Respond to your customer service inquiries
- Send order confirmations and transactional emails
- Comply with our legal obligations
- Improve our store and customer experience
We do not sell, trade, or rent your personal information to any third party.
Digital Delivery and Download Logs
Our digital delivery system (Fileflare) automatically logs download activity associated with your order, including IP address, browser type, device, and timestamp. This data is used solely for order fulfillment verification, fraud prevention, and dispute resolution purposes.
Sharing Your Information
We share your data only with trusted third-party service providers necessary to operate our store and fulfill your order, including:
- Shopify — e-commerce platform and store infrastructure
- Fileflare — digital product delivery
- PayPal / Stripe / Shopify Payments — payment processing
- Meta (Facebook/Instagram) — advertising and analytics (anonymized data only)
All third-party providers are required to handle your data in accordance with applicable privacy laws.
Cookies
Our store uses cookies to enhance your browsing experience, remember your preferences, and support our advertising. You can disable cookies in your browser settings at any time, though this may affect certain features of the store. By continuing to use filevera.com, you consent to our use of cookies.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to withdraw consent at any time
- The right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at support@filevera.com and we will respond within 30 days.
Data Retention
We retain your personal data for as long as necessary to fulfill your order, comply with our legal obligations, and resolve any disputes. Order records are typically retained for a minimum of 3 years.
Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Children's Privacy
Our store is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.
Contact
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: support@filevera.com Website: filevera.com