Contact information

Contact Us

Last updated: April 23, 2026

We are here to help. If you have any questions about your order, a product, or anything else, do not hesitate to reach out to us.

Customer Support

For all inquiries including order issues, download problems, refund requests, and general questions, please contact us by email:

Email: support@filevera.com Website: filevera.com

Response Time

We aim to respond to all messages within 24 hours on business days. If you do not receive a reply, please check your spam or junk folder.

Before You Contact Us

To help us assist you faster, please have the following ready when you reach out:

• Your full name
• Your order number
• The email address used at checkout
• A brief description of your question or issue

Refund Requests

If you would like to request a refund, please refer to our Refund Policy and send your request to support@filevera.com within 10 days of your purchase.